FAQ

Q. How to place the order online?

A. Placing an order on nestcorner.com is very simple. Please follow below steps for order placement:

i) Locate your product- by searching or navigating through menu

ii) Click on Add to Cart

iii) Checkout

iv) Register yourself if you have not already. Fill in login details if you are registered

v) Make the payments

Q. Is it compulsory to register before buying the product?

A. If product is regulated then you need to be registered as doctor or as hospital or as reseller with us, but if product is not regulated you can place an order as a guest.

Q. What are the advantages of registering for the hospital/Clinic/Reseller program?

A. Registration is required since we are running special promotion and special rate for hospital/Clinic/Reseller and for regulated product we would not be able to supply unless you have registered with us

Q. How to Register for Hospital/Clinic/Reseller Program?

A. Any Doctor/Clinic/Hospital/Reseller/Pharmacy can register for the B2B Special Program. For this please fill up the registration form with the login tab at the top of the page. While registering, please also upload the doctor registration document (for Doctors/Clinic) or Hospital registration document (for Hospital) or Drug License (for Reseller/Pharmacy). You can also e-mail your soft copy of document crm@nestcorner.com

Once we have the documents we will validate your information to register you in B2B Special Program and only then we will be able to process your orders.

Q. How much time it takes to get registered in B2B Special Program?

A. If you have provided all the documents correctly then we would be able to register you within 2 working hours. In case documents are not provided correctly we would inform you of the same within two working hours.

Q. Can I place the order by calling the customer care service?

A. You can place the order by calling our helpline +91 9971 33 22 12. Our customer service representative will ask for required details and would place an order on behalf. You can make the payments offline or we can send you a weblink to make payments by Credit Card/Debit Card.

Q. What is my password?

A. Your password can be any combination of alphabets, numerical numbers and special characters. The password length has to be between 8 to 20 characters.
Example: nest21#crner

Q. What if I forgot my password?

A. Click on Lost your Password? you will be sent a link to reset your password on your registered email id.

Q. How can I change my password?

A. Please login to your account and go to account information to change your password.

Q. How do I check the status of my order?

A. In order to check the status of the order, Log in and then go to My Account section.  In case of any queries regarding the status of your order, kindly contact us (mail on crm@nestcorner.com or call on +91 9971 33 22 12) with your order number. Our team will revert you on it within maximum 24 working hours.

Q. What are your payment options?

A. We accept payment through all common methods like: Credit & Debit Cards, Banks Transfer etc. or you can deposit cheque at our bank account.

While making payments through NEFT / UPI or Cash or Cheque please mention your order number.

Q. What is your bank account number?

A. Call on +91 9971 33 22 12 or mail on crm@nestcorner.com to get the Bank account details.

Account Name: Nest Corner Healthcare Private Limited 
Account Number:  
Type of Account: Current
Bank: Kotak Mahindra Bank
IFSC Code:

Q. Do you accept payment through UPI / BHIM / Google Pay?

A. Yes, we are in process to update UPI app to pay to our Kotak Mahindra Bank account at:

Please do mention your order number while making the payment through NEFT / UPI and other payment apps. This will allow us to release the orders quickly.

Q. Is Cash on Delivery (COD) available in my area?

A. Yes, we can accept Cash On Delivery (COD).

Q. Can I pay Cheque on delivery?

A. You can pay through current dated Cheque on Delivery.

However, you can deposit cheque in our account or pay by NEFT / IMPS /UPI etc and please update us with your order number.

Q. Can I deposit cash in your account?

A. Yes, you can! Please do put the Order number in you payment receipt, or better to pay by UPI /NEFT.

Q. Can I pay from any bank?

A. Yes. You can make the payment via NEFT/RTGS.

Q. What is the approximate delivery time?

A. For products which are in stock:
It would take minimum 2-3 days to areas serviced by our logistic partner. For other areas, products would be sent via Indian Postal Service and delivery would take 7-10 days depending on the location.
For products which are out of stock:
For out of stock products, we need more lead time to deliver / imported product will take minimum 3 weeks time to reach you. Our customer care executive may reach you to define the lead time or you may reach us on crm@nestconer.com / call on +91 9971 33 22 12

Q. What are the shipping charges?

A. Shipping is free for products above Rs.2000/- in India. Except furniture and Beds
Otherwise Rs.150/- would be applicable for delivering in India.

Q. How do I track the status and delivery of my order?

A. All products are delivered through reputed courier services or Indian Postal Services. You will be provided with a Tracking ID/ Docket number via email for your order by which you can track your delivery on the respective websites of the courier services. You can contact us (mail on crm@nestconer.com or call on +91 9971 33 22 12) for your shipping details.

Q. Does Nest Corner Healthcare deliver overseas?

A. Yes, if Partner Company allow us. We do deliver overseas but customs and shipping charges will have to be paid by the customer.

 Q. How do I pay if I want delivery overseas?

A. You can pay by bank transfer.

Q. Can I collect the product directly from your offices / warehouse?

A. Yes you can collect the product from the Gurgaon office. Call on +91 9971 33 22 12 or mail on crm@nestconer.com to check for product availability at our office and timings. Address will be communicated to you through mail/Phone.

Q. How do I check the status of my order?

A. In order to check the status of the order, Log in and then go to My Account.

Q. How do I know if the product is in stock?

A. Click on the product page to check the product’s availability.

Q. What if I want to order the product which is not in stock? 

A. Please email the product you wish to purchase and quantity on crm@nestconer.com We will reply at earliest.

Q. What if my product stops functioning/needs servicing?

A. We will replace the product or service it if product is in warranty period and we follow according to Principle Company’s standard guideline. If product is out of warranty period then we would still try to provide you servicing but it would be chargeable. However, advice you to connect with principle company to get it done.

Q. Who will bear the shipping charges for the products which require servicing?

A. During warranty period we will bear the shipping charges for to and fro. In case of out of warranty products shipping charges will be borne by the customer.

Q. Does Nest Corner Healthcare sell spares?

A. Yes. We do sell spares. If it is not available on website then we can try and arrange for it. Please email your requirements to sales@nestcorner.com

Q. What is the warranty on my product?

A. The warranty will be mentioned on the product page in the additional information tab. 

Q. How much time will it take to service the product?

A. The time required for servicing depends on the servicing needed. It will be notified after we receive the product.

Q. What should I do to write review for a product?

A. In order to write a review or rate a product, Click on the product and then Click on Add your review / Be the first to review this product.

Q. Are there any rewards for rating / reviewing the product?

A. Yes. Discount Coupons / Discount are given for writing a positive review in your next purchase

Q. What should I do if I want to gift a product to someone?

A. Place the order online. Notify us (via email on sales@nestcorner.com or call on +91 9971 33 22 12) regarding where the invoice should be sent and mention Gifting on your subject line.

Q. Does Nest Corner Healthcare provide Gift Wrapping Service?

A. Yes Collateral provides Gift Wrapping Service.
Rs.100/- would be charged for gift wrapping a product.
Sending an invoice along with the product would depend on the customer.

Q. Can I gift an e-voucher?

A. Yes. Contact us (via email on sales@nestcorner.com or call on +91 9971 33 22 12) for more details. Please mention Gifting on subject line.